The Ecommerce Operations Manager will join the established Ecommerce team at JDE USA. This position will support the continuous operation and scalability of our DTC websites to ensure a seamless end-to-end experience for our customers. This position manages and optimizes our ecommerce platforms and integrations to ensure long term growth and profitability.

The Ecommerce Operations Manager will report to Director of Ecommerce Merchandising & Operations and collaborate with Ecommerce, Marketing, Finance, Fulfillment Operations, and Customer Experience teams as well as external partners.

Key Responsibilities:

• E-commerce Platform Management – Configuring system, user, business, and payment options for e-commerce platform.  Staying current with evolving platform functions and latest industry best practices.

• Inventory and Supply Chain Coordination – Partner with business and supply chain teams to compare sales forecasts with incoming inventory to identify sales plan gaps and opportunities.

• E-commerce Order Flow Management – Monitor orders, middleware flow, cancellations, tax, etc. Collaborate with various cross functional teams to apply timely problem-solving techniques when needed to ensure we meet customer expectations.

• Product Data Management - Manage core product information and flow between various systems including Netsuite, Amazon, Shopify, Google Merchant Center, Retailer Partners, Facebook, Bazaarvoice, Store Locator, etc.

• Performance Analytics – Develop and share on-time fulfillment, in-stock, pre-shipment cancellation rate, chargeback/fraud, and similar reporting. 

• Process Management and Documentation - Coordinate with warehouse, operations, ecommerce and customer experience teams to develop and implement key processes such as custom fulfilment, shipping options, packing lists, transferring inventory between warehouses as needed, shipping labels, etc.  Document and maintain key ecommerce processes into Standard Operating Procedure documents.